Refunds and Returns Policy According to the Consumer Rights Act 2015

We will offer you a refund of the goods within 14 days of receiving them back if you want to cancel.

You have another 14 days to return the goods once we have confirmed the return.

We will refund you within 14 days of receiving the goods back; refunds can take up to 10 working days to reach your account.

This does not affect your statutory rights.

We do not accept products that are “Intimate”, personalised items and custom-made items, unless they are faulty.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the designer.

There are certain situations where only partial refunds are granted:

  • Books/publications with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Right to a refund:

  1. The right to a refund gives the consumer the right to receive a refund from the trader of all money paid by the consumer for the digital content (subject to subsection (2)).
  2. If the breach giving the consumer the right to a refund affects only some of the digital content supplied under the contract, the right to a refund does not extend to any part of the price attributable to digital content that is not affected by the breach.
  3. A refund must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.
  4. The trader must give the refund using the same means of payment as the consumer used to pay for the digital content, unless the consumer expressly agrees otherwise.
  5. The trader must not impose any fee on the consumer in respect of the refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to the address listed below.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, please mail to:

Unit 99a, First Floor, The Stables Market,
Chalk Farm Road, London,
NW1 8AH,

Tel. +447958217175

RETURN SHIPPING COSTS: if an item is faulty, damaged or not as described, FAB.LONDON will pay for it; if you’re returning the goods because you no longer want them, it’s up to you to pay for the return postage.

FAB.LONDON will take video/photographic evidence of goods before shipping them out to confirm that they were in perfect condition and this evidence will be stored on our database.  Refunds and/or Credits will be applied upon satisfactory inspection of the state of the goods received back checked against this database.

Unless FAB.LONDON is at fault and you receive a refund for the order and FAB.LONDON is billed with Shipping Costs, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service and purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Contact us at for questions related to refunds and returns.